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Quality & Environmental Policy

Quality & Environmental Policy in line with ISO 14001 & 9001

It is the policy of Willsmer Wagg to maintain a quality system designed to meet the requirements of ISO 9001:2015 & ISO 14001:2015 in pursuit of its primary objectives, the purpose and the context of the organisation.


It is the policy of Willsmer Wagg to:

 - give satisfaction to all our customers and other stakeholders and interested parties whenever possible, meeting and exceeding their expectations; this will be achieved by rigorous customer service training and conducting of surveys to assess client satisfaction level

 - comply with all compliance obligations, codes of practice and all other requirements applicable to our activities including the nature, scale and environmental impacts of its activities, products and services; this will be achieved by regular audits of the compliance requirements in terms of ISO and legal requirements.

 - reduce hazards, prevent injury/ ill health & protect the environment; including prevention of pollution, sustainable resource use, climate change mitigation and adaptation, the protection of biodiversity and ecosystems and any other specific commitments which are relevant to the context of the organisation; this will be achieved by adhering strictly to our ISO 14001:2015 requirements and responsibilities

 - provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;

 - ensure that all employees are made aware of their individual obligations in respect of this quality & environmental policy through regular scheduled training to update as policy changes, identified through regular reviews and audits;

 - maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”. This will be documented in our risks & opportunities register, and regularly reviewed.


This quality & environmental policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.

Customer service is an essential part of the quality & environmental process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and environment and its impact on customer service and of the products or service in which we provide.

To ensure the company maintains its awareness for continuous improvement, the quality and environmental system is regularly reviewed by Senior Management to ensure it remains appropriate and suitable to our business.The Quality and Environmental System is subject to both internal and external annual audits.


Debbie Willsmer

Managing Director

February 2017