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Role: Senior E-Commerce Administrator

Location: Worthing
Hours: 8.30 – 5.00pm Monday – Friday
Salary: To be confirmed

The Company

Willsmer Wagg is one of the leading distributors of high value, on trend promotional merchandise. Based on the South Coast we are looking for a Senior E-Commerce Administrator to join our highly successful team. We are a small company with a solid industry reputation for helping clients increase business through brand awareness. We create and manage online branded merchandise solutions for our UK and EMEA clients with 24/7 ordering access which supports their events and promotions.

The Role

You will be responsible for the processing and dispatch of online orders, maintaining the Webstore, online distributions and meeting key delivery dates for a number of high profile clients. This is a fast-paced industry, and you must be able to multitask and remain cool under pressure, think outside the box whilst offering excellent customer service.

• To ensure all client Webstore orders are processed, dispatched, and delivered in accordance with client requirements.
• Effectively manage all product upload activities for new and existing clients.
• Data cleansing and graphic design updates as required.
• To manage Goods In and Goods Out processes.
• Manage, maintain and resolve any client Webstore issues and report on a monthly basis.
• Oversee and liaise effectively with the Webstore Assistant to ensure smooth running of Webstore.
• Ensure a clear and consistent flow of communication to internal and external stakeholders.
• Oversee all UK, EU and Global product distributions to the client.
• Working with Willsmer Wagg Partner Warehouses to ensure a smooth shipping process.
• Produce detailed month-end invoices and client KPI reports within agreed timeframes.
• Capture and present KPI data from each store to assist stock management and ongoing sales and improvement processes.
• Ensure all client Service Level Agreements are adhered to and reviewed on an annual basis.
• Continually review and optimise the performance of individual client Webstores to monitor profitability.
• Responsible for organising and facilitating quarterly reviews and annual face-to-face meetings with Partner Warehouses.
• Supply detailed analysis for client meetings and recommendations to optimise the performance of the WebStore.
• Monitor the customer journey, identifying any functionality changes that could increase profitability.
• To take ownership of your own personal training and development requirements and work with your line manager to deliver solutions and processes for continued improvement.

Skills and Experience

• Proven track record in customer service
• Must be organised with the ability to prioritise work on a daily basis
• Self-motivated and driven with a sense of urgency
• The ability to handle challenging situations in a patient, calm and effective way
• Excellent written and verbal communication skills
• Ability to quickly build effective relationships
• Knowledge of import and export administration
• Able to analyse data and make recommendations based on conclusions
• Excellent Outlook, Advanced Excel and Word knowledge
• Fast Accurate Keyboard skills
• Experience in using CRM software
• A team player with a positive “can-do” attitude

A few of the Rewards

• Competitive salary & free parking
• Hybrid Working
• Twice yearly bonus depending on Company profits
• 4 weeks annual holiday plus bank holidays
• Christmas Closure – up to 4 days extra holiday benefit at MD’s discretion
• Additional 1 Days holiday given for your birthday
• Additional holiday entitlement after 5 years’ service
• Bright and welcoming office environment with emphasis on health and wellbeing including a Herman Miller chair
• Opportunity to gain industry-recognised training that supports your job role
• A positive team ethos – encouraged to achieve the best in each team member
• Approachable and supportive Management Team
• Opportunity to join the pension scheme after 3 months
• Long Service Awards
• “Bright HR” free legal advice and wellbeing support service
• Luxury Birthday and Christmas gifts
• Team Charity and fundraising
• Social events throughout the year courtesy of Willsmer Wagg

Role: E-Commerce Account Executive

Location: Worthing
Hours: 8.30 – 5.00pm Monday – Friday
Salary: To be confirmed

The Company

Willsmer Wagg is one of the leading distributors of high value, on trend promotional merchandise. Based on the South Coast we are looking for a creative and forward-thinking E-Commerce Account Executive to join our highly successful team. We are a small company with a solid industry reputation for helping clients increase business through brand awareness. We create and manage online branded merchandise solutions for our UK and EMEA clients with 24/7 ordering access which supports their events and promotions.

The Role

Reporting to the Account Director this critical role will be responsible for managing all aspects of the

e-Commerce business including business planning, client presentations, overseeing digital content, merchandising, web analytics and providing a first-class client experience.  The role will have responsibility for high level client accounts ensuring the process of building and launching their online webstore is smooth and seamless and meeting key launch dates.

Key Responsibilities

• Prepare proposal documents to new and existing clients
• Participate in client meetings including demo presentations
• Collate all relevant information to produce a proposal to the client for the works
• Create a CPA timeline for the client including build time and manage expectations for all deliverables
• Use the CRM system to log relevant costs and documentation for the in-house Web Developer
• Work with the Web Developer to brief and create content for the client’s Web store.
• Act as central point of contact regarding website content and work closely with internal teams to ensure site content is optimized and up-to-date
• Liaise with our Graphic Designer to create banners and graphics including client’s logos and brand colours.
• Oversee site experience via thoroughly testing web pages, links, functionalities and content pages before going live
• Work with stakeholders to identify any possible service and value optimization and continuous improvement opportunities
• Effectively communicate any challenges, risks and issues to internal Account Managers during every stage of project planning and implementation
• Work with our partner warehouse to set up new clients and products on their system and test orders are importing correctly prior to launch
• Work with the webstore administrators assisting with new product, user and budget uploads when required
• Analyse all e-commerce transactions and recommend improvements to enhance customer experience through the monitoring of site issues
• Produce reports for all business metrics from each store for month-end analysis
• Communicate any planned upgrades and associated issues or downtime
• Work with the Marketing Manager to keep the Willsmer Wagg website up-to-date with content and pricing
• Provide support to internal stakeholders with IT problems and setting up IT for meetings
• To take ownership of your own personal training and development requirements to deliver solutions and processes for continued improvement

Knowledge, Skills and Experience

• The ideal candidate would have similar experience in this field to grow this exciting, developing area of our business
• Thorough understanding of website design and administration
• Experience with producing and implementing website content
• An innovative, positive and flexible approach with the determination to overcome obstacles with creative problem-solving skills
• Excellent verbal and written communication skills
• Highly organized with excellent attention to detail and commercial acumen
• Strong project management skills
• Proven understanding for customer and user experience and able to assess performance and improvement opportunities
• Advanced Level Excel knowledge
• Supportive team player
• Continual Improvement mindset

A few of the Rewards

• Competitive salary & free parking
• Hybrid Working
• Twice yearly bonus depending on Company profits
• 4 weeks annual holiday plus bank holidays
• Christmas Closure – up to 4 days extra holiday benefit at MD’s discretion
• Additional 1 Days holiday given for your birthday
• Additional holiday entitlement after 5 years’ service
• Bright and welcoming office environment with emphasis on health and wellbeing including a Herman Miller chair
• Opportunity to gain industry-recognised training that supports your job role
• A positive team ethos – encouraged to achieve the best in each team member
• Approachable and supportive Management Team
• Opportunity to join the pension scheme after 3 months
• Long Service Awards
• “Bright HR” free legal advice and wellbeing support service
• Luxury Birthday and Christmas gifts
• Team Charity and fundraising
• Social events throughout the year courtesy of Willsmer Wagg